Platform Capabilities

Enterprise Features Engineered for Flawless Hotel Operations

From multi-tenant subdomain portals to real-time Kitchen Display Systems and 7+ role hierarchies, explore how Hotel City Residency transforms every facet of your hospitality business.

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Multi-Tenancy Engine

Isolated Subdomains on *.hotel.pigo-pi.com & Custom Branding

Instantly launch a dedicated, isolated customer portal and booking engine for every hotel property. Customize brand color themes, logo, photo galleries, room types, and custom domain names.

Zero-setup subdomain provisioning (e.g. grandpalace.hotel.pigo-pi.com)
Custom hotel taglines, contact details, and location maps
Multi-branch support within a single brand umbrella
SSL certificates and high-performance CDN caching out of the box
Module 01
Live Platform Feature
Isolated Subdomains on *.hotel.pigo-pi.com & Custom Branding
Active and synchronizing with database in real-time across all branch terminals.
Front-Desk & Reservations

Live Room Matrix, Walk-In Check-Ins & Automated Billing

Manage front-desk operations at lightning speed. Visual room grids allow receptionists to see real-time room occupancy, assign rooms, accept walk-in reservations, and process check-outs in seconds.

Interactive room status (Occupied, Available, Cleaning, Maintenance)
One-click guest check-in with digital ID recording
Instant folio and invoice generation with tax calculations
Integrated payment tracking (Cash, UPI, Credit Card, Room Charge)
Module 02
Live Platform Feature
Live Room Matrix, Walk-In Check-Ins & Automated Billing
Active and synchronizing with database in real-time across all branch terminals.
F&B POS & Kitchen Display

Integrated Restaurant POS & Live Kitchen Display System (KDS)

Bridge the dining room, room service, and the kitchen seamlessly. Orders placed by waiters or directly by guests via room QR codes show up on chef kitchen screens with live preparation statuses.

Table-side ordering and digital menu management
Real-time Kitchen Display System (KDS) with color-coded cook timers
Direct room folio billing for in-house guests
Item inventory tracking and category modifiers (Veg, Non-Veg, Spiciness)
Module 03
Live Platform Feature
Integrated Restaurant POS & Live Kitchen Display System (KDS)
Active and synchronizing with database in real-time across all branch terminals.
Role Hierarchies

7+ Specialized Role-Based Dashboards & Permissions

Give every team member the exact tools they need without clutter or security risks. Pre-configured workflows protect sensitive financial data while maximizing frontline staff agility.

Super Admin: Global multi-tenant configuration and system health
Hotel Admin: Property settings, branch managers, and branding
Branch Manager: Branch inventory, daily shift reports, and staff audits
Receptionist, Accountant, Kitchen Staff, Security & Guest Portals
Module 04
Live Platform Feature
7+ Specialized Role-Based Dashboards & Permissions
Active and synchronizing with database in real-time across all branch terminals.
Housekeeping & Facility

Real-Time Room Cleaning & Maintenance Ticketing

Never have a guest wait for an uncleaned room. When a guest checks out, housekeeping is automatically dispatched, updating room availability in real-time upon inspection.

Automated checkout cleaning triggers
Defect logging with priority triage and photo attachments
Staff assignment and cleaning time tracking
Room maintenance lockouts to prevent accidental double-booking
Module 05
Live Platform Feature
Real-Time Room Cleaning & Maintenance Ticketing
Active and synchronizing with database in real-time across all branch terminals.
Financial Intelligence

Comprehensive Cashier Ledgers & GST Invoicing

Eliminate end-of-day revenue reconciliation headaches. Get automated daily cashier audits, expense ledgers, F&B profit margins, and GST/tax compliance reports.

Automated daily night audit and revenue summary
Cash drawer tracking and petty expense vouchers
GST tax breakdown (CGST, SGST, IGST) on room & food charges
Exportable financial statements for external accountants
Module 06
Live Platform Feature
Comprehensive Cashier Ledgers & GST Invoicing
Active and synchronizing with database in real-time across all branch terminals.
Role-Based Access Control

Dedicated Workspaces for All 7+ Hotel Roles

Ensure every employee has access only to what they need, maximizing focus, accountability, and security.

Role #1

Super Admin

Central governance over all tenant hotel organizations, subscriptions, and system-wide telemetry.

Role #2

Hotel Admin

Full ownership of hotel branches, employee invites, pricing rules, and branded landing pages.

Role #3

Branch Manager

Operations oversight for individual hotel locations, room categories, and staff rosters.

Role #4

Receptionist

Front-desk check-in/out, walk-in reservations, keycards, and room folio billing.

Role #5

Accountant

Expense auditing, billing approvals, financial ledgers, and tax compliance reports.

Role #6

Kitchen Chef

Live Kitchen Display screen (KDS) for preparing and completing dining & room service orders.

Role #7

Security

Guest verification, visitor logging, parking management, and facility security.

Role #8

Guest Portal

Contactless room booking, digital restaurant menu browsing, service tickets, and stay history.

Experience the Full Power of Hotel City Residency

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